- Practice staff will offer a high standard of courtesy and advice.
- A patient’s privacy will be respected.
- You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems.
- Patients should extend the same courtesy and politeness to the practice team as they would expect to receive. Legal action will be taken against a patient who is violent or abusive to any member of the practice team or other persons in the practice premises.
- Patients may be removed from the practice list if there is a breakdown in communication. The patient will be informed in writing of the possible removal and given details of how to register with another general practitioner. NHS England will also be informed.
- Home visits should be regarded as a service for the genuinely housebound or seriously ill. They are time consuming and their misuse can disadvantage those in genuine need.
- Patients can help the smooth running of the practice by, for example, cancelling appointments they cannot attend and arriving on time for face to face appointments.