Appointments

Routine appointments

To request a routine appointment in the next 7 days:

• phone us on 01708 342139, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
• use your NHS App and your NHS account to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Consultation Times

Cancelling or changing an appointment

If you make an appointment and then cannot attend, please inform us as soon as possible, as we will be able to offer the appointment to someone else. If you have missed more than 2 appointments you may be asked to discuss this with your GP. If your reasons are not genuine then you may be asked to find another practice.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01708 342139, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Emergency Appointments & Home visits

For all emergency appointments please call the surgery between 8am and 9am for morning emergencies or between 1pm and 2pm for afternoon emergencies. Calling outside of these times will not be classed as an emergency and you will be given the next available appointment. Patients with urgent problems will be given priority and will be seen as soon as possible on the day at the practice or at home if the medical condition so indicates or the patient is housebound. It is up to the GP to decide if a situation is a genuine medical emergency and if a home visit is required.

If no emergency appointment is available our ‘Care Navigators’ may complete a pharmacy referral for you for a call back on the same day.